Returns
As each of our items are customised to your size and height, we have a strict no refund policy and instead only offer exchanges or credit notes.
Credit notes will be emailed over to you and will be valid for 6 months from the issue date. Please note after this 6 month period your code will become invalid and the credit will be lost.
If there is a promotional, discount of offer advertised after you have placed your order, you will unfortunately not qualify for this on your exchanged item.
If you receive your order and believe that it is faulty, we will happily repair or replace your garment with a new one. In the unlikely event of this occurring, please email our customer service team at info@raganddoll.co.uk
Made to measure garments or any garments that have been amended to suit a client's measurements are completely NON-RETURNABLE for exchange or refund. This is because once an item has been altered and it differs from our standard sizes, it becomes almost impossible to resell. Even a 1cm alteration can have a big effect on a garment and it can be the difference between another customer buying the returned item or not. This applies to all bridal orders also.
Please note that deposits are also NON-REFUNDABLE.
*This does not effect your Statutory Rights.
We want you to be in love with your purchase but if on the occasion you do not wish to keep it, you can exchange your item within 14 days as long as...
- The items are unworn and unwashed
- All tags are attached
- There must be no stains or marks
Step 1: Exchanges must be made within 14 days of receipt. To arrange a return, please contact info@raganddoll.co.uk
Step 2: Return your item(s) with all tags and labels still attached. Please add a note inside the parcel with your details and reason for return.
Step 3: Please keep hold of your tracking information or proof or postage for your parcel, as we will need this information if there are any issues with your return.
Your credit note will be issued as soon as we receive the item back in the studio.
